Community Dispatch Platform
Turnkey coordination for rides, volunteers, and community operations — purpose-built for high-trust organizations that can't afford chaos when it counts.
Intake → Auto-Grouping → Verified Assignment → Live Execution → Audit Trail
Coordination That Scales With Your Community
From a single event to an entire season of operations, Community Dispatch gives your organization a branded, ready-to-run coordination system — without months of custom development.
Spin up a branded instance for any event, organization, or community in days — not months. The same engine powers shuttle logistics, volunteer delivery programs, emergency response, and more.
When Demand Spikes, Coordination Breaks Down
Events, storms, and emergencies don't wait for your systems to catch up. Here's what happens when you're managing high-volume ops without the right infrastructure:
No Clear Entry Point
People don't know where to go for help — they call, text, and message on multiple channels, creating duplicate requests and confusion.
Volunteers Left Guessing
Without structured assignments, volunteers stand idle or overlap — wasting capacity and creating frustration on both sides.
Admins Become Bottlenecks
Every exception, conflict, or question flows through one person. Human error compounds under pressure, and mistakes ripple downstream.
Privacy & Safety Gaps
Sensitive information — addresses, schedules, personal details — gets shared in group chats or spreadsheets visible to the wrong people.
No Accountability Trail
After the event, there's no reliable record of who did what, when. Disputes go unresolved and improvements can't be made.
The Solution
A real-time coordination engine.
Rules-based automation matches requesters to vetted providers and volunteers — with admin oversight, privacy controls, and a full auditable workflow built in from day one.
This Isn't a Form + List App
Community Dispatch is a workflow system with checks, gates, and automation — designed for operations where safety, accountability, and trust are non-negotiable.
Rules-Based Automation
Smart grouping, capacity management, and lifecycle states enforced end-to-end.
Verification Gates
Only approved, credentialed providers can accept jobs or access sensitive information.
Admin Oversight
Full visibility and control — without becoming the bottleneck for every decision.
Built for High-Trust Community Organizations
Community Dispatch is designed for organizations where verification, privacy, and operational oversight aren't optional — they're essential to maintaining the trust of your community.
Community Organizations
Running logistics for events, chesed operations, shuttles, and neighborhood-level programs with rotating volunteers.
Schools & Educational Orgs
Coordinating student pickups, dropoffs, field trips, and parent volunteer programs that require verified participants.
Nonprofits & Volunteer Networks
Dispatching volunteers for meal delivery, supply distribution, emergency response, and ongoing service programs.
Best Fit: Organizations serving high-trust communities where the safety, privacy, and integrity of every interaction directly reflects on your institution.
One Platform, Dozens of Use Cases
The same coordination engine that handles a snow night wedding shuttle also powers ongoing volunteer meal delivery — because the underlying workflow is the same: intake, group, assign, execute, log.
Event Shuttles
Multiple neighborhoods to a venue and back. Auto-grouped by area and time slot, with live status for all riders and drivers.
Volunteer Deliveries
Meals, supplies, prescriptions — dispatched to verified volunteers with structured routes and completion tracking.
Emergency Response Ops
Storms, urgent nights, community crises — spin up a coordinated response in minutes with your existing volunteer base.
Pickup & Dropoff Coordination
Students, seniors, and guests — managed with verified drivers, scheduled windows, and parent/admin visibility.
Proof Point: "Snow night rides to weddings" — peak-demand coordination under pressure, with hundreds of ride requests processed in real time across multiple neighborhoods.
How It Works: A 5-Step Workflow
Every operation — regardless of size or type — flows through the same structured pipeline. Each stage is automated, gated, and logged.
01
Requester Intake
Community members submit a request with their location, preferred time slot, trip type, and an optional return trip — through a clean, guided form on any device.
02
Auto-Grouping Engine
Requests are automatically grouped by configurable rules: neighborhood, destination, time window, direction, and vehicle capacity — no manual sorting required.
03
Verified Provider Assignment
Only pre-approved, credentialed providers can view and accept jobs. Unverified users are gated out. Double-claims are prevented by the system.
04
Live Execution
Providers move through Accept → Start → Complete. Requesters see real-time status. Admins have a live dashboard with override capability.
05
Audit Trail
Every notification, state change, and admin action is logged. Full accountability for your organization — and peace of mind for your community.
What Sets Us Apart
Most coordination tools are glorified spreadsheets or form apps. Community Dispatch is a purpose-built workflow system with institutional-grade controls.
Rules-Based Automation
Smart grouping, capacity enforcement, and lifecycle states — applied consistently across every request, every time.
Checks & Balances
Admin overrides are intentional, controlled, and logged. Conflict protection prevents risky changes mid-operation.
Verification Gates
Providers upload credentials and require admin approval. Unverified users cannot accept work or access sensitive data.
Privacy & Security
Sensitive details are visible only to the right role at the right time. Permission model enforced system-wide.
Full Auditability
Notifications and major actions are logged for review, transparency, and post-event accountability reporting.
Platform Modules: Everything Included
Community Dispatch ships as a complete, integrated system. Every stakeholder — requesters, providers, and administrators — has their own purpose-built portal.
Requester Portal
- Guided, step-by-step request form
- Optional "book return trip" at intake
- Live status tracking for submitted requests
Provider / Volunteer Portal
- Coverage eligibility — only see relevant jobs
- Accept → Start → Complete workflow
- Built-in double-claim prevention
Admin Ops Console
- Live operations dashboard with full visibility
- Force-assign, merge, cancel with reason codes
- Map-based boundary editor + zone configuration
Notifications Engine
- In-app notifications for all key events
- Optional email alerts for critical milestones
- Logged delivery status and activity history
Governance & Trust
For community organizations, trust is the product. Every design decision in Community Dispatch is built around protecting that trust — for your members, your volunteers, and your leadership.
Approval & Safety
Credential upload and admin approval are required before any provider can participate. Tight access controls ensure only verified individuals interact with sensitive operational data.
Operational Control
Admins have full visibility and override capability — but guardrails prevent abuse and catch mistakes before they affect live operations. Oversight without bottlenecks.
Transparency & Accountability
Every notification, state transition, and administrative action is logged. Clear status visibility means stakeholders are never left wondering what happened or who acted.
Instance-Ready Replication
New community? New season? New region? Each deployment is primarily configuration — not custom development. Your team (or ours) can stand up a fully branded instance in days.
Branding
Name, logo, colors, and copy — each instance feels native to the organization it serves.
Geography
Areas, neighborhoods, and map-based boundaries configured to match your community's actual footprint.
Destinations & Schedules
Sites, time slots, and capacity defaults set to match your event or operational calendar.
Policies
Approval rules, cancellation policies, and notification preferences configured per program.
Packages & Pricing Tiers
Community Dispatch is sold as a structured product — clear tiers, predictable scope, no surprise development costs.
Recommended Starting Point: Most new customers begin with Starter for a single pilot event, then upgrade to Ops Pro once the workflow is proven with their community.
Implementation: From Contract to Launch
Our rollout process is designed to get you live quickly — with the right configuration in place before your first request comes in.
1
Week 1: Configure
Set up branding, define areas and boundaries, input destinations and time slots, set capacity and approval policies.
2
Week 2: Onboard Providers
Import your initial volunteer/driver list, walk through the credential upload and approval workflow, complete first-run testing.
3
Week 3: Soft Launch
Share your branded link or QR code with a test group. Validate grouping rules, notification delivery, and admin console in a real scenario.
4
Go Live
Open to your full community. White-glove support and ongoing ops assistance available for the first live event and beyond.
White-Glove Setup Available
Our team handles configuration, testing, and training so your staff can focus on running the operation — not learning new software.
Ongoing Ops Support
Optional support packages keep our team available for your live events, seasonal launches, and configuration updates as your program evolves.
Ready to Run Your Pilot?
We'll configure a branded instance for your organization, set up your neighborhoods and time slots, and help you onboard your first cohort of providers — so your next event runs on a system built for the job.
Step 1
Schedule a 15-minute discovery call to walk through your use case, volume, and timeline.
Step 2
Confirm your use case and policies — we map your community's geography, schedule, and approval rules.
Step 3
Spin up your instance — branded, configured, and ready for your first live operation.
Let's talk. Whether you're planning a single event pilot or looking to systematize an entire program, we're ready to show you how Community Dispatch works for organizations like yours.